Refund Policy

Because Saju Chat premium is a digital subscription, refund review focuses on billing status, delivery of access, restoration success, and the timing of cancellation requests. This reflects common digital-service handling in Korea, the United States, and Japan, where immediate access and recurring billing disclosures matter alongside consumer protection.

Users requesting a refund should provide the purchase email, approximate payment time, and a short description of the issue. We compare the Paddle transaction record, subscription state, account-recovery status, and any support history before deciding whether refund, cancellation at period end, or another remedy is appropriate.

If payment succeeded but the user could not access the subscription because checkout return, account claim, sign-in, or entitlement restoration failed, recovery is attempted first. When access cannot be reasonably restored, refund or equivalent handling may be offered according to the provider record and applicable law.

Cancellation of future recurring charges should be possible before the next billing cycle, and billing complaints may also be raised through Paddle. Fraud, abuse, chargeback patterns, or repeated policy violations may affect refund handling. Support requests should be sent promptly so records are still available for accurate review.